Legal Policies

Legal & Guidelines

Refund
Policy.

Policy Overview

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

Cancellation Policy

Cancellations will only be considered if the request is made 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery.

In such an event, you may choose to reject the product at the doorstep.

Important: 9776586655 does not accept cancellation requests for perishable items like flowers, eatables, etc. However, refund / replacement can be made if the user establishes that the quality of the product delivered is not good.

Damaged or Defective Items

In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 7 days of receipt of products.

Product Not as Expected

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.

Warranty Issues

In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.

Refund Processing

Processing Time: In case of any refunds approved by 9776586655, it will take 1 days for the refund to be processed to you.

Additional Information

All refund requests are subject to verification and approval by our customer service team. The decision of 9776586655 regarding refund requests will be final and binding.

Refunds will be processed to the original payment method used for the purchase. Please allow the standard processing time for the refund to reflect in your account.

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Need Help with Your Refund?

Customer Support

support@ojodecor.com

Response within 24 hours

Phone Support

+91 9776586655

Mon-Fri: 9AM-6PM IST