Legal & Guidelines
Return
Policy.
Return Policy Overview
We offer refund / exchange within first 7 days from the date of your purchase. If 7 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind.
Eligibility Criteria
In order to become eligible for a return or an exchange:
Condition
The purchased item should be unused and in the same condition as you received it.
Original Packaging
The item must have original packaging.
Sale Items
If the item that you purchased on a sale, then the item may not be eligible for a return / exchange.
Replacement Policy
Further, only such items are replace by us (based on an exchange request), if such items are found defective or damaged.
Exempted Categories
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase.
Return Process
For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product.
Further, if the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.
Additional Information
All return requests are subject to verification and approval by our customer service team. The decision of 9776586655 regarding return requests will be final and binding.
Items returned without original packaging or in used condition may not be accepted for return or exchange.
Shipping charges for returns may apply unless the return is due to our error (defective item, wrong product shipped).
Need Help with Your Return?
Email Support
support@ojodecor.com
Response within 24 hours
Phone Support
+91 9776586655
Mon-Fri: 9AM-6PM IST